Terms and conditions

1. Who we are

Cloud Atelier is the brand under which Leonardo Marchitelli, Via Italo Panattoni 55, 00189 Roma (RM), VAT 17935231005, info@cloudatelier.it operates.

2. Who the services are for

Our services are intended exclusively for businesses, professionals and organisations acting in the course of their trade or profession. They are not intended for consumers under the Italian Consumer Code (Legislative Decree 206/2005): by requesting a quote you confirm you are acting for professional purposes.

3. Prices, estimates and quotes

Prices published on this website are starting prices, excluding VAT. Estimates from the cost estimator are calculated automatically and are indicative only: they are not an offer to the public under Article 1336 of the Italian Civil Code, nor a contractual proposal.

Only the written quote sent by email, stating scope, price, timing and payment terms, is binding. The contract is concluded when you accept the quote in writing, including by email. In case of conflict, the accepted quote or the signed contract prevails over these terms.

4. How we work

Services are delivered remotely, in Italian or English, on business days Monday to Friday, 9:00 to 18:00 Italian time, excluding Italian public holidays.

We need timely access (for example sandboxes and user accounts), information and decision-makers. Development takes place in test environments; production releases are agreed with you. If delays in cooperation or access occur, delivery dates move accordingly.

Changes to the scope after acceptance are handled as change requests, with a separate quote you approve before work starts.

5. Invoicing and payment

Fixed-price work is invoiced on delivery; longer projects are split into milestones agreed in the quote. Hourly work is invoiced at month end with a detailed time report. AMS plans are invoiced monthly in advance.

Payment is by bank transfer within 30 days of the invoice date. EU businesses with a valid VAT number are invoiced under the reverse-charge mechanism. Late payments accrue the statutory interest set by Italian Legislative Decree 231/2002.

6. AMS plans

Each plan includes the number of hours stated in the quote. We reply to requests within 1 business day and to blocking issues within 4 business hours. Response times refer to taking charge of the request, not to its resolution, which depends on the nature of the issue.

Unused hours remain valid for 3 months; additional hours are billed at the published hourly rate. Plans have an initial 3-month commitment, then renew month by month: you can cancel by email before the end of any month, effective from the following month.

7. Guarantees

Fixed price: if our fixed-price estimate turns out to be wrong, the difference is on us, as long as the scope stays the same. This applies to the written, accepted quote, not to the automatic estimates on the website.

Fixes: defects in the delivered work against what was agreed, reported within 30 days of release, are fixed at no extra cost.

8. Ownership of the work

Once paid, the code, configuration and documentation developed specifically for you belong to you. Pre-existing or general-purpose tools, libraries and know-how remain ours: where they are part of the delivery, you receive a non-exclusive, perpetual, royalty-free licence limited to what is needed to use the delivered work.

Third-party components remain subject to their own licences.

9. Platform licences

Our prices cover our work only. Platform licences and consumption (for example Salesforce, Agentforce, Data Cloud, Experience Cloud, Microsoft Azure) are your responsibility and are paid directly to the respective vendors.

10. Confidentiality and personal data

We treat all information about your systems, data and processes as confidential, including after the engagement ends. On request we sign your non-disclosure agreement (NDA) before receiving any detail, or we propose a mutual one.

Where our work gives us access to personal data you control, we act as your data processor under Article 28 GDPR, based on a data processing agreement (DPA) we sign with you before accessing the data. How we handle data collected through this website is explained in the privacy policy.

11. Liability

We work with the professional diligence the engagement requires. Except for wilful misconduct or gross negligence, for which liability cannot be limited (Article 1229 of the Italian Civil Code), our total liability for each engagement is limited to the amount you paid us for that engagement in the 12 months before the event, and excludes indirect damages such as loss of profit or opportunity.

We are not liable for malfunctions, changes or unavailability of third-party platforms, nor for data loss where no backup copies are kept on your side.

12. Use of the website

The website's text, graphics, logo and code are protected by copyright and may not be copied or reused without written permission, except for short quotations with a link to the source.

The website is provided as is: we do our best to keep it accurate and available, but cannot guarantee it. Links to external websites are provided for convenience and do not imply control over or endorsement of their content.

Salesforce, Agentforce and related marks belong to Salesforce, Inc.; Microsoft and Azure to Microsoft Corporation. Cloud Atelier is an independent service, not affiliated with or sponsored by them. Companies mentioned as the founder's experience are presented as professional experience, not as Cloud Atelier clients.

13. Governing law and jurisdiction

These terms and the contracts based on them are governed by Italian law. The Court of Rome has exclusive jurisdiction over any dispute.

14. Changes

We may update these terms; the date of the last update is shown at the top of the page. Ongoing engagements remain subject to the version in force when the quote was accepted. Questions: info@cloudatelier.it.